I also didn’t understand that after the mistake was made it was still showing as though I could order through subway on the app? Why would they still leave it up if it’s not an option?
Contact doordash support driver#
I would assume if the restaurant is not taking any additional orders that they would have the ability to turn off door Dash prior to someone either a going through the time to make the order or b waiting for the door dash driver to arrive.
However these two stories don’t match, The driver is telling me one story and door dash is telling me another. When I contacted door Dash they told me that sometimes the restaurant will cancel the order because they are too busy. I never heard back from him, what I did get was an email from door Dash apologizing but my order had been canceled. So he advised he was going to contact door Dash and then get back to me. He said he showed up to the restaurants address that door dash gave him and that there was no restaurant there. I spoke with the driver who told me that he was in Dover which is a good half hour away from us. Not thrilled that most recently I placed an order and we waited for about an hour and 15 minutes before I had to finally reach out and find out where our order was. You might not be able to get your money back. If you’re gonna use the app, PLEASE watch your bank account closely for any unauthorized charges. It’s extremely stressful and I’ve been on the phone with my bank trying to secure my account and get reimbursed, which can’t happen until DoorDash completes the refund. I really really hope no one else has to experience this. I had not used my card for anything or anywhere in the area since moving into the dorm as I was saving up to do a much needed grocery shop, and it was not linked to any other app. I’m thankful I have caring friends that are trying their hardest to help me (they are also broke), but there is obviously a serious privacy/security issue. I know it’s only been a couple days and it takes time to process, but I currently have no money to pay for food or medication I HAVE to have, especially not with a compromised card.
Contact doordash support full#
I had to literally beg a representative for the full refund. They kept ignoring when I said it wasn’t me just changing my mind and cancelling my order. I’m a broke college student, so every cent counts. I managed to get the first order cancelled before the food was picked up, but DoorDash was offering only $44 as a refund with a credit of $17 on my next order. They were in the middle of making a $100+ order when I locked my card. The person stole my credit card/bank information and ordered nearly $80 of food. More Matches Get Pricing Info for DoorDash Contact DoorDash! Or Contact Support Need help using DoorDash? Try their Help Center now! DoorDash in the News! Social Support and Contacts DoorDash on Facebook! NOTE: If the links below doesn't work for you, Please go directly to the Homepage of DoorDash, Inc. The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved. You can try any of the methods below to contact DoorDash - Food Delivery. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues.
Contact doordash support how to#
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